Doubleknot Frequently Asked Questions:
We recently launched Doubleknot, a new system for signing up for
programs and we're excited to share that it's super easy and intuitive
to use. There is a Doubleknot webinar scheduled for August 2. If you
want to participate you can contact Customer Care to get the
link to register for the webinar.
Here are some of the frequently asked questions to help you get started using this new resource:
Q. Who can register for a program?
A. Leaders, Co Leaders, Adults and Guardians can register girls and themselves for a program.
Q. What payment forms are accepted?
A. Payment can be done with credit or debit.
Q. Do we need different password than the one for Personify?
A. Personify and Doubleknot do not “speak” to each other. The first time you log in, you will have to input all of the information for the girls and adults you are registering. We have created and option for you to create a username and password so the next time you log in it will work.
Q. What if I forget my password?
A. The forgot password link works when clicked. Also, Customer Care can reset passwords if need be.
Q. Can I see how many spots are available for a program?
A. The front page of the program with the information about the program will not tell you how many spots are available. However, if you click on the “Register” button, you will be prompted to fill in troop information, the adult responsible for receiving the confirmation letter and the grade level. On the next page, there will be a drop down menu showing how many spots are left in the program.
Q. If you sign up a girl, and she later cannot attend, can you
replace that girl’s spot with another spot?
A. You can exchange one girl for another all the way up until the deadline of a program. To do this you’ll go into your order, remove the girl that needs to be removed and then add the new girl. You will not have to pay again, because payment will be transferred automatically to the new girl.
Q. Can we receive refunds?
A. Refunds can only be made by Customer Care. As stated in the refund policy listed on every program, unless specifically stated on registration materials, the deadline to receive a refund for an event is the same day as the registration deadline. Cancellations will be accepted in writing only and must be received by the stated cancellation deadline. Cancellations received after the stated deadline will not be eligible for a refund. Refunds will not be available for registrants who choose not to attend an event. All refund requests must be made by the attendee or credit card holder. All refunds will be made by the same method of payment (credit card or check).
Q. What about signing up to camp at a GSSI Property?
A. Camp registration in Doubleknot is coming soon! Watch for more information on our website and social media platforms.